Cisco Partner Helpline
Partner Help is designed for Partners who have presales questions regarding: products, architectures, solutions, programs, tools and advanced technologies.
Cisco technicians search through a wide library of information and engage, if necessary, additional Cisco resources who can answer presales questions promptly.
Cisco Partner Help provides 24-hour web access to technical product information, including assistance with network design and selection of appropriate products, including solutions for small and midsized customers.
The architectures supported include:
Supported Programs and tools:
| • Partner Practice Builder |
• Cisco Discovery |
| • Quick Start |
• Quote Builder |
| • Quick Pricing Tool (Chat) |
• Quote Advisor |
| • Solution Expert |
• Solution Builder |
| • Competitive Edge Network |
• Cisco Partner Talent |
| • Global Partner Network |
• SMB Smart Design |
| • Cisco Configuration Professional |
• CCO Access |
| • Cisco Certifications |
• Secure Business Advisor |
| • Partner Education Connection |
• Campaign Builder |
| |
• Cisco Specializations |
Languages:
Cisco Partner Help supports 18 local languages:
| Arabic |
German |
Portuguese |
| Bahasa Indonesia |
Italian |
Russian |
| Cantonese |
Japanese |
Spanish |
| Czech |
Korean |
Thai |
| English |
Mandarin |
Turkish |
| French |
Polish |
Vietnamese |
Partner Helpline Prerequisites:
- Individuals are required to have a Cisco.com UserID (CCO ID).
- The CCO ID cannot be a company wide “generic” ID, but rather a unique ID for each user. Click here to get your CCO
- The CCO ID must be associated to a Cisco Partner with Partner level access.
Obtain assistance with the registration process by utilizing the Cisco Partner Registration User Guide
Partner Help is available across the globe:
- Americas - United States, Canada, LATAM (EM West)
- APJC - APAC, Japan, China
- EMEA - EU Countries, EM East and EM Central
Partner Help – English Phone Support
Country
|
Phone number
|
Hours of Operation
|
|
US & Canada
|
1 800 553 NETS (6387)
|
7:00 am - 7:00 pm EST, Monday – Friday
|
|
Australia
|
1 800 134 349
|
8:30am – 12:30pm and 1:30pm – 5:30pm EDT, Monday -Friday
|
|
New Zealand
|
0800 291 129
|
8:30am – 12:30pm and 1:30pm – 5:30pm EDT, Monday -Friday
|
|
Austria
|
0800 297 526
+43 (0)1 24030 6000
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
Belgium
|
0800 942 42
+32 (0) 2 704 2500
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
France
|
0800 770 400
+33 (0) 58 04 58 58
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
Germany
|
0800 187 3652
+ 49 (0) 811 554 3535
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
Italy
|
800 787 854
+29 039 629 5353
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
Netherlands
|
0800 0200 791
+31 (0) 20 485 4646
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
Spain
|
900 997 154
+34 91 201 2800
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
Sweden
|
020 160 5854
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
Switzerland
|
+41 (0)44 878 9200
+41 (0)31 998 5050
+41 (0)21 8221600
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
United Kingdom
|
0800 404 7778
+44 (0) 20 8824 1000
|
9:00 am - 5:00 pm CET, Monday – Friday
|
|
European and
Emerging Countries
|
+32 (0)2 704 2500
|
9:00 am - 5:00 pm CET, Monday – Friday
|
Partner Helpline website: www.cisco.com/go/ph
Partner Enablement Website: www.cisco.com/go/partnerenablement
